Process

How engagements move

  1. 01 — Intake

    We read your existing diagrams, on-call notes, and firmware release calendar. No blank-slate interviews.

  2. 02 — Workshop arc

    Sessions alternate between whiteboard and repository: decisions land as markdown or tickets, not vague “alignment.”

  3. 03 — Packet drop

    You receive diagrams, checklists, and explicit out-of-scope lines. If something is still fuzzy, we label it as a known unknown.

  4. 04 — Rehearsal week

    Operators run a scripted drill using the new runbooks. We observe quietly, then patch the weak steps.

  5. 05 — Handoff

    Final readout names owners for the next quarter. Optional pairing hours can extend if your team wants keyboard coverage.

Before / after

Before: diagrams that only describe happy paths. After: diagrams that show back-pressure, rollback, and who is paged first.